{"id":405,"date":"2017-11-09T17:16:39","date_gmt":"2017-11-09T07:16:39","guid":{"rendered":"https:\/\/www.airxperts.net\/?page_id=405"},"modified":"2017-11-10T15:44:22","modified_gmt":"2017-11-10T05:44:22","slug":"support","status":"publish","type":"page","link":"https:\/\/airxperts.net\/index.php\/services\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<h2>Who Needs Support?<\/h2>\n<figure id=\"attachment_442\" aria-describedby=\"caption-attachment-442\" style=\"width: 142px\" class=\"wp-caption alignright\"><a href=\"https:\/\/www.airxperts.net\/wp-content\/uploads\/2017\/11\/Airxperts-Brochure-Support.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-442\" src=\"https:\/\/www.airxperts.net\/wp-content\/uploads\/2017\/11\/Airxperts-Brochure-Support-thumb-213x300.png\" alt=\"\" width=\"142\" height=\"200\" \/><\/a><figcaption id=\"caption-attachment-442\" class=\"wp-caption-text\">Download a PDF version of our Support Brochure<\/figcaption><\/figure>\n<p>When there is that occasional mission critical issue, procurement of services can be a major impediment to getting the problem <em>solved<\/em>.<\/p>\n<p>Whether you are an end customer, an integrator or a managed services provider, there can come a time when you need a specialist, and you need them quickly.<\/p>\n<h2>How Can We Help?<img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-494 size-thumbnail\" src=\"https:\/\/www.airxperts.net\/wp-content\/uploads\/2017\/11\/help-01-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/airxperts.net\/wp-content\/uploads\/2017\/11\/help-01-150x150.png 150w, https:\/\/airxperts.net\/wp-content\/uploads\/2017\/11\/help-01-100x100.png 100w, https:\/\/airxperts.net\/wp-content\/uploads\/2017\/11\/help-01.png 200w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/h2>\n<p>Our Support Services are design to get you the expert advice you need, when you need it.<\/p>\n<h3>Ad Hoc Support<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-495 size-thumbnail\" src=\"https:\/\/www.airxperts.net\/wp-content\/uploads\/2017\/11\/help-fast-01-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/airxperts.net\/wp-content\/uploads\/2017\/11\/help-fast-01-150x150.png 150w, https:\/\/airxperts.net\/wp-content\/uploads\/2017\/11\/help-fast-01-100x100.png 100w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/p>\n<p>We offer <strong>Ad Hoc Support<\/strong> engagements on a time &amp; materials basis, with a minimum callout fee. Alternatively, we can offer a bulk purchase of hours with no minimum callout and a 12-month expiry.<\/p>\n<p>With quick &amp; flexible payment options, we can be onsite assisting with your problem in no time.<\/p>\n<h3>Ongoing Support<\/h3>\n<p>A well-designed and implement wireless service often requires minimal effort to maintain. But our <strong>Ongoing Support<\/strong> is designed to do more than keep the lights on.<\/p>\n<p>We offer fixed term or monthly maintenance contracts that include the following:<\/p>\n<ul class=\"ili-indent\">\n<li><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-498 size-thumbnail\" src=\"https:\/\/www.airxperts.net\/wp-content\/uploads\/2017\/11\/repeat-01-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/airxperts.net\/wp-content\/uploads\/2017\/11\/repeat-01-150x150.png 150w, https:\/\/airxperts.net\/wp-content\/uploads\/2017\/11\/repeat-01-100x100.png 100w, https:\/\/airxperts.net\/wp-content\/uploads\/2017\/11\/repeat-01.png 256w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>Pro-active maintenance, including patching &amp; backups<\/li>\n<li>Investigation, diagnosis &amp; resolution of reported issues<\/li>\n<li>Regular reporting on asset, capacity and performance as required<\/li>\n<li>Monitoring of security advisories<\/li>\n<li>Advice on new vendor features, industry and technology opportunities<\/li>\n<li>Road-mapping &amp; life-cycle planning<\/li>\n<li>Staged service upgrades and rollouts<\/li>\n<li>After hours and weekend availability<\/li>\n<li>Flexible SLAs<\/li>\n<li>Integration third-party or offsite monitoring<\/li>\n<\/ul>\n<p>Our offering is fully customisable to your needs.<\/p>\n<h2>Our Skillset<\/h2>\n<p>You should consider engaging us if you need specialist assistance in the following areas:<\/p>\n<ul class=\"ili-indent\">\n<li><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-502 size-thumbnail\" src=\"https:\/\/www.airxperts.net\/wp-content\/uploads\/2017\/11\/skills-01-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/airxperts.net\/wp-content\/uploads\/2017\/11\/skills-01-150x150.png 150w, https:\/\/airxperts.net\/wp-content\/uploads\/2017\/11\/skills-01-300x300.png 300w, https:\/\/airxperts.net\/wp-content\/uploads\/2017\/11\/skills-01-100x100.png 100w, https:\/\/airxperts.net\/wp-content\/uploads\/2017\/11\/skills-01.png 512w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>Wireless &amp; Wi-Fi related services<\/li>\n<li>Authentication, Authorisation &amp; Accounting (AAA)<\/li>\n<li>Enterprise &amp; Service Provider Networking<\/li>\n<li>Enterprise Mobility Management<\/li>\n<li>Load Balancers &amp; Application Delivery Controllers<\/li>\n<li>Identity Management \/ Identity Access Management<\/li>\n<li>Classified &amp; Government Networks<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Who Needs Support? When there is that occasional mission critical issue, procurement of services can be a major impediment to getting the problem solved. Whether you are an end customer, an integrator or a managed services provider, there can come a time when you need a specialist, and you need them quickly. How Can We &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/airxperts.net\/index.php\/services\/support\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Support&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":31,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-405","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/airxperts.net\/index.php\/wp-json\/wp\/v2\/pages\/405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/airxperts.net\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/airxperts.net\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/airxperts.net\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/airxperts.net\/index.php\/wp-json\/wp\/v2\/comments?post=405"}],"version-history":[{"count":11,"href":"https:\/\/airxperts.net\/index.php\/wp-json\/wp\/v2\/pages\/405\/revisions"}],"predecessor-version":[{"id":602,"href":"https:\/\/airxperts.net\/index.php\/wp-json\/wp\/v2\/pages\/405\/revisions\/602"}],"up":[{"embeddable":true,"href":"https:\/\/airxperts.net\/index.php\/wp-json\/wp\/v2\/pages\/31"}],"wp:attachment":[{"href":"https:\/\/airxperts.net\/index.php\/wp-json\/wp\/v2\/media?parent=405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}